Deposits are non-refundable. From 0-14 days before trip starts, no money is refundable. Within 14-30 days before the trip starts, money is non-refundable, but you may apply the amount to another trip for one year (on a space available basis) minus your deposit. If you cancel within 14 days of the starting date, money is non-transferable and non-refundable. We go in all conditions including rain and thaws. If extreme weather conditions prevent you from traveling to Maine for your trip, you may use the full amount less the deposit for another trip for one year from the trip starting date. You may wish to purchase vacation insurance to cover this possibility. If you have to cancel due to Covid related issues we will not be able to give a refund, but will lock in the price of the trip and give a 2 year credit to be used toward any of our trips.
We only cancel a trip for safety reasons (i.e. flooding, bad ice, extreme windchill or lack of conditions – not enough snow or ice.) For canoe trips we may need to cancel due to safety issues such as extremely high or low water on rivers. If necessary we may need to change the itinerary to a river or route that is passable from the trip you signed up for due to the extremes of climate change (i.e. low water, flooding). If we need to cancel, we try to reschedule people to another trip. If we need to cancel for safety or lack of conditions you may use the full amount toward another Mahoosuc trip for 2 years.
If you are having any symptoms of Covid before your trip please test yourself before arriving at Mahoosuc Guide Service and if positive contact us to reschedule your trip.
Mushing can be physically demanding. We cannot predict trail conditions as they change daily, sometimes hourly. You should be in good physical condition for an overnight dog sledding trip. The dogs are strong; however, there are limits to their pulling ability. Therefore, we ask individuals who weigh over 215 lbs. to contact us prior to sending in their reservation form.
For canoeing trips sometimes there are portages around falls and we need to carry all of our gear and canoes around them. The better shape you are in will make these carries easier for you.
Tips are appropriate for your guides. If you feel you would like to recognize how hard they worked to provide a safe and reliable trip for you. A common amount is 5% – %10 of your trip cost. At Mahoosuc we split tips evenly among whoever is working on the trip unless people want certain amounts to go directly to certain guides. In this case they should give it to them individually.