We don’t take credit cards, a check in the mail is best! Our trips are alcohol free for everyone’s safety.
We cannot accept reservations without a signed reservation form and deposit. Balance is due 30 days prior to trip’s starting date, 60 days for Canadian Cultural or contract/custom trips. After we receive your reservation form, we will send you a pre-trip packet that contains the clothing list, where your trip will start and end, and time schedule.
If you cancel: Deposits are non-refundable. From 0-14 days before trip starts, no money is refundable. Within 14-30 days before the trip starts, money is non-refundable, but you may apply the amount to another trip for one year (on a space available basis) minus your deposit. If you cancel within 14 days of the starting date, money is non-transferable and non-refundable. We go in all conditions. You may wish to purchase vacation insurance to cover any unexpected .
If we cancel: We only cancel a trip for safety reasons. If we had to cancel due to safety reasons of either extremely high or low water on rivers that we are paddling on we try to reschedule people to another trip. If we need to cancel for safety or lack of conditions you may choose to use the full amount toward another Mahoosuc trip for 2 years, or receive a 50% refund and apply the other half to a Mahoosuc trip for 2 years.
Physical Requirements:
Some of our canoe trips have portages around falls and we will need to carry all of our gear and canoes around them. The better shape you are in the easier this will be for you.
Gratuity: Tips are appropriate for your guides. If you feel you would like to recognize how hard they worked to provide a safe and reliable trip for you. A common amount is 5% – 10% of your trip cost. At Mahoosuc we split tips evenly among whoever is working on the trip unless people want certain amounts to go directly to certain guides. In this case tips should be given to guides individually.
I like the way you treat your dogs and how your dogs in turn treat your clients. It’s such a joy to be around them. Although the trips that you organize take us into winter wilderness, I’ve always felt completely safe, recognizing the preparation and foresight you put into every trip. Your knowledge and friendly guides with their guiding, cooking and companionship greatly contribute to the experience.